Privacy Policy

At go111, we take the privacy and security of our players' personal information with the utmost seriousness. This Privacy Policy explains in clear terms what data we collect from users of the go111 platform, how that data is used, with whom it may be shared, and what rights you hold as a registered player based in Bangladesh or elsewhere.

By accessing or using the go111 website and its associated services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue using go111 immediately. This policy applies to all users aged 21 and above who register or play on the go111 platform.

1. Information We Collect

When you register and use the go111 platform, we collect various categories of personal and technical data necessary to provide you with a smooth, secure, and compliant gaming experience. The types of information we may collect include:

• Identity data: full name, date of birth, national ID or passport number (for account verification purposes).
• Contact data: email address, mobile phone number, and postal address as provided during registration.
• Financial data: mobile banking account details (bKash, Nagad, Rocket, Upay), deposit and withdrawal transaction history, and payment method identifiers.
• Usage data: IP address, device type, browser type, operating system, session timestamps, pages visited, games played, and betting history on go111.
• Communications data: messages sent to our customer support team, feedback submissions, and any correspondence related to your account.

We collect only the minimum information required to operate the go111 platform effectively. We do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, or health information) unless specifically required by applicable law.

2. How We Use Your Information

The personal data we collect from go111 users is used exclusively for the following purposes. We process your information based on legitimate interests, contractual necessity, and where applicable, your explicit consent:

• Account creation and management: to register your account, verify your identity, and maintain your player profile on go111.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Customer support: to respond to your queries, resolve account issues, and provide assistance when you contact our support team.
• Responsible gaming compliance: to monitor gameplay patterns and identify potential indicators of problem gambling, in order to apply appropriate safeguards per our responsible gaming commitments.
• Platform improvement: to analyse usage trends, fix technical bugs, improve game performance, and develop new features for the go111 platform.
• Marketing communications: to send you relevant bonus offers, promotions, and updates about go111 — only where you have opted in to receive such communications.

3. Cookies and Tracking Technologies

go111 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep your session active, and gather anonymised analytics about how the platform is used.

We use the following types of cookies on the go111 platform: essential cookies (required for core platform functionality), preference cookies (to remember your settings), analytics cookies (to understand usage patterns), and security cookies (to protect your account from unauthorised access). We do not use advertising cookies that track you across third-party websites.

4. Information Sharing and Disclosure

go111 does not sell, rent, or trade your personal information to any third party. We may, however, share your data with a strictly limited set of trusted partners and service providers solely to operate and improve our platform. Any party that receives your data is contractually obligated to handle it with the same level of care we apply. Situations where we may share information include:

• Payment processors: licensed mobile financial service providers such as bKash, Nagad, and Rocket require partial transaction data to complete secure payments on your behalf.
• Technology and hosting providers: infrastructure partners who power the go111 platform's servers, databases, and security systems operate under strict confidentiality agreements.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe may receive anonymised session data required to deliver and audit their games on our platform.
• Legal and regulatory obligations: go111 may disclose your data if required by a valid legal process, court order, or applicable law. We will always act in good faith and disclose only the minimum necessary information.

We require all third-party partners to comply with applicable data protection standards and to use your personal information solely for the specific purposes for which it was shared. We do not permit our partners to use your data for their own marketing, profiling, or commercial activities.

5. Payment Data and Financial Security

go111 processes payments through established mobile financial services widely trusted in Bangladesh, including bKash, Nagad, Rocket, and Upay, in addition to international card networks Visa and Mastercard. All payment transactions are conducted over encrypted channels to safeguard your financial data. go111 does not store complete card numbers or full mobile banking credentials on our own servers — this data is tokenised and handled by our payment processing partners under their own respective security protocols.

You are responsible for keeping your go111 account credentials — including your username, password, and registered mobile number — secure and confidential. If you believe your account has been compromised, please contact our support team at [email protected] immediately. go111 will never ask you for your password or full payment credentials via email, chat, or phone.

6. Data Retention

go111 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and operational obligations. For most account types, this means your personal data may be retained for up to five (5) years after account closure or last activity, unless a longer retention period is required by law.

Financial transaction records — including deposit and withdrawal histories processed through bKash, Nagad, and other payment methods — may be retained for longer periods as required for fraud prevention, dispute resolution, and financial audit purposes. Once your data is no longer required, go111 will securely delete or anonymise it in accordance with applicable standards.

7. Data Security

Protecting your personal data is a core responsibility of go111. We implement a comprehensive set of technical and organisational security measures to prevent unauthorised access, accidental loss, disclosure, alteration, or destruction of your data. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting who can view your personal information internally, regular security audits, and automated monitoring systems designed to detect and respond to suspicious activity in real time.

8. Your Rights and Choices

As a user of the go111 platform, you hold a number of rights with respect to your personal data. You may exercise these rights at any time by contacting our support team via email at [email protected]. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any of your personal data held by go111 is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations and any outstanding account balance or dispute.
• Right to restrict processing: in certain circumstances you may ask go111 to limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: where our processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect your data from unauthorised access.

9. Third-Party Links and Services

The go111 platform may reference or display content relating to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. go111 is not responsible for the privacy practices of these independent companies. Any personal data you provide directly to a third-party service provider outside of the go111 platform is governed by that provider's own privacy policy. We recommend reviewing the privacy notices of any third party with whom you interact directly.

10. Children's Privacy and Age Restriction

go111 is strictly an adult gaming platform intended for users aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has registered on go111 without your consent, please contact us immediately at [email protected] so that we can investigate and remove the account and associated data without delay. go111 reserves the right to close any account where the registered user is found to be below the required age threshold.

11. Changes to This Privacy Policy

go111 may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the go111 platform.

Your continued use of the go111 platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal data.

12. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way go111 handles your personal data, our dedicated privacy team is available to assist you. Please reach out to us and we will respond as promptly as possible.

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